This Privacy Policy explains how flay99 collects, uses, stores, and protects your personal data when you use the flay99 platform. Please read it carefully alongside our Terms & Conditions. Last updated: June 2026.
A plain-English overview of the core privacy commitments that underpin this policy.
All personal data held by flay99 is protected using SSL/TLS encryption in transit and AES-standard encryption at rest. Your details are never stored in plaintext.
flay99 collects only the personal data necessary to operate your account, process transactions, verify your identity, and comply with regulatory obligations.
flay99 does not sell your personal data to third-party marketing organisations. Data sharing is limited to service providers who support platform operations and regulatory compliance.
You have the right to access, correct, or request deletion of your personal data held by flay99, subject to regulatory retention obligations. Manage preferences from your account settings.
flay99 uses cookies to maintain sessions, analyse site usage, and personalise your experience. You can manage non-essential cookie preferences at any time.
flay99's data practices comply with applicable data protection legislation and the requirements of the international gaming authority under which flay99 is licensed.
Summary: flay99 takes your privacy seriously. We collect only what we need, protect it properly, never sell it to marketers, and give you real controls over your data. The full legal details are below.
1.1 This Privacy Policy ("Policy") describes how flay99 ("flay99," "we," "us," "our") collects, processes, stores, and shares personal data relating to users ("you," "your") of the flay99 website at flay99.net and all associated services (collectively, the "Platform").
1.2 This Policy applies to all persons who access or use the flay99 Platform, including registered account holders, visitors browsing without an account, and individuals who contact flay99 via any support channel.
1.3 By using the flay99 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not use the flay99 Platform.
1.4 This Policy should be read in conjunction with the flay99 Terms & Conditions, which govern your use of the Platform generally.
2.1 For the purposes of applicable data protection legislation, flay99 is the data controller in respect of personal data processed in connection with the Platform.
2.2 flay99 operates under an international gaming licence and processes personal data in accordance with the data protection requirements imposed by that licensing framework, as well as applicable data protection laws in the jurisdictions from which the Platform is accessed by users.
2.3 Questions or requests relating to your personal data may be directed to flay99's data protection contact via the support channels listed in Section 14 of this Policy.
3.1 flay99 collects personal data in the following categories:
3.2 flay99 does not collect special categories of personal data (such as health data, biometric data, or data revealing racial or ethnic origin) except where required by applicable responsible gaming obligations or regulatory requirements, and only with your explicit consent where required by law.
4.1 flay99 uses your personal data for the following purposes:
4.2 flay99 does not use automated decision-making that produces legal or similarly significant effects without human oversight, except where required by regulatory obligations such as automated screening against sanctions lists.
5.1 flay99 processes your personal data on the following legal bases:
6.1 flay99 does not sell your personal data to third parties. flay99 may share your personal data with the following categories of recipients:
6.2 All third-party service providers who process personal data on behalf of flay99 are bound by contractual data processing agreements that require them to process data only as instructed by flay99 and to maintain appropriate security measures.
7.1 As an international online gaming platform, flay99 may transfer your personal data to countries outside Malaysia in connection with the services described in this Policy, including to the jurisdiction in which flay99's servers are hosted and where its licensing authority is based.
7.2 Where personal data is transferred to countries that do not provide an equivalent level of data protection to Malaysia, flay99 implements appropriate safeguards, including standard contractual clauses, to ensure that your data remains protected to an equivalent standard.
7.3 By using the flay99 Platform, you acknowledge and consent to the international transfer of your personal data as described in this section.
8.1 flay99 retains your personal data for as long as is necessary for the purposes for which it was collected, including for the duration of your account relationship with flay99 and for any applicable post-account retention period required by law.
8.2 Following account closure, flay99 retains identity, transaction, and gaming activity records for a minimum of five (5) years from the date of account closure, in compliance with applicable AML/CTF legislation and gaming regulatory requirements.
8.3 Technical and usage data derived from cookies and session logs is retained for a shorter period in accordance with the specific purposes for which it was collected, generally not exceeding twenty-four (24) months.
8.4 Where retention beyond these standard periods is required by a specific legal obligation, regulatory direction, or ongoing investigation, flay99 will retain the relevant data until that obligation is satisfied.
9.1 flay99 uses cookies and similar tracking technologies on the Platform for the following purposes:
9.2 Non-essential cookies (analytics and personalisation) are placed only with your consent. You may withdraw consent and manage cookie preferences at any time via your account settings or browser controls. Withdrawing consent for non-essential cookies will not affect your ability to access and use the core Platform features.
9.3 flay99 does not use third-party advertising cookies or cross-site tracking for the purpose of serving advertisements on other websites.
10.1 Subject to applicable law and regulatory constraints, you have the following rights in respect of your personal data held by flay99:
10.2 To exercise any of these rights, please contact flay99 via live chat or the email address listed in Section 14. flay99 will respond to valid requests within thirty (30) days, subject to the complexity of the request.
10.3 flay99 may require you to verify your identity before processing a data rights request to prevent unauthorised access to another person's data.
11.1 The flay99 Platform is strictly intended for adults aged 21 years and above. flay99 does not knowingly collect personal data from persons under the age of 21.
11.2 If flay99 becomes aware that personal data has been collected from a person under the minimum age, it will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered with flay99 should contact support immediately via live chat.
12.1 flay99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
12.2 Notwithstanding these measures, no data transmission over the internet or data storage system is guaranteed to be 100% secure. flay99 cannot guarantee the absolute security of personal data. You are responsible for maintaining the security of your flay99 account credentials and for notifying flay99 promptly if you suspect any unauthorised access to your account.
12.3 In the event of a personal data breach that is likely to result in a risk to your rights, flay99 will notify you and relevant regulatory authorities in accordance with applicable legal requirements.
13.1 flay99 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address associated with their account and/or by a prominent notice on the Platform prior to the change taking effect.
13.2 The "Last updated" date at the top of this Policy reflects the date of the most recent revision. flay99 encourages you to review this Policy periodically to stay informed about how your personal data is handled.
13.3 Continued use of the flay99 Platform following notification of a material change constitutes your acceptance of the revised Policy.
14.1 For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact flay99 through any of the following channels:
14.2 If you are not satisfied with flay99's response to a privacy concern, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
Secure, private, and fully encrypted — your flay99 account is built to keep your personal and financial data protected at every step.
21+flay99 is for adults aged 21 and above only. Please gamble responsibly.